Frequently Asked Questions

• I saw an item in a store but can't find it online.
Due to many factors our online store does not feature all of our range. If you have seen something in-store and would like to see if a special sale is possible please contact us at 09 442 1117 or

• A staff member told me I could/would find an item online.
Our apologies for this. The staff member may not have been aware that not all of our in-store range is not online.

• Do you gift wrap?
Yes we do. You can click YES for gift wrapping at check out. If you do not wish to gift wrap your items just click NO.

• You won't put an invoice in with my gift will you? I don't want the recipient to know how much it cost.
Being a gift store we don't put a paper invoice in any of our orders just to be safe. All of the invoices and confirmations are emailed to the purchaser.

• Will you take the price tags off?
It is our policy to remove price tags from all items when purchased.

• How long will delivery take?
Generally no more than 3 to 4 business days to metropolitan areas within New Zealand. Longer for rural and remote areas.

• Do you ship outside of New Zealand?

Generally we only ship within New Zealand but if you live outside of NZ and have found something that you really love and would like to see if a shipping arrangement is possible please contact us at 09 442 1117 or