Returns & Exchanges

Returns & exchanges

We stand by the quality of our products and will make things right if you are not satisfied with your purchase with our 100% Gift Guarantee and Exchanges offer.

If you receive an incorrect, faulty or damaged item, please contact us on 09 8272425 or email us atinfo@elementsgifts.co.nz.  

Our returns process is simple and hassle free.                    
Just email us and let us know whether you would like to exchange the gift or receive a Credit Note for the item’s value.

How to return a Gift

Please return the product to us in it’s original condition within 10 days of receipt, including a copy of your receipt, and we will replace, exchange, provide a credit note or in the case of faulty items and you do not want an exchange, we will refund your purchase using the original payment method.

Please note items must be unused, in their original condition and packaging to qualify for our gift guarantee and exchanges offer.

Return items to:

Elements Gifts                                                                   
Shop 1102 LynnMall                                                                                    
3051 Great North Road                                                           
New Lynn                                                                   
Auckland 0600.

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